Shipping and Delivery

We ship globally from our office in Copenhagen, Denmark.

All orders are dispatched within 1-3 working days, given that the order is in stock.

We exercise the utmost diligence in accepting and processing your order and we endeavour to dispatch your order in the fastest possible time. Though we aim to deliver within the time frame, the delivery may take longer due to unforeseen events.

If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.

You can see what countries we deliver to and the estimated delivery time below.

• Denmark (2-4 weekdays)
• Other EU countries (2-6 weekdays)

If your country is outside of the EU, please contact  info@tetomo.com to receive an accurate shipping quote and delivery time before placing your order.

Please note that these are estimated delivery times and may vary due to factors beyond our control. Note also that orders outside the EU may be subject to Custom & VAT fees when the shipment reaches its destination. Please consult your local customs authorities with any inquiries.

The customer will be provided with a tracking number via email as soon as the order has been completed and dispatched.

If you experience trouble with your delivery please contact info@tetomo.com and we will do our best to respond within 24 hours.

 

Returns and Refunds

Customer satisfaction is important to us. We handle each query individually to ensure the best possible service. While we hope you are delighted with your order, if you are not satisfied, you may return it within 14 days of receiving the item. You may return the full order or part of the order.

Please note items are only eligible for return if in original condition, and that return labels are not included as part of the order. Costs associated with returning items will be deducted from the refund.

If you wish to return or exchange your product(s), please contact our customer care at info@tetomo.com with the subject line "Return Request #[Order Number]".

If you are returning faulty product(s), please contact our customer care at info@tetomo.com to get a pre-paid return label. Note that Tetomo cannot accept responsibility for damages or claims reported after 48 hours of delivery.

Tetomo’s products may exhibit variations in pattern, shape, color, and size due to their handcrafted or limited-production nature. These characteristics are not considered defects and are part of the unique quality of the items. No returns or exchanges will be accepted for these reasons.

You will receive confirmation within two days of your return being received. Once this has been processed, your refund will be issued to the credit card used to place the order. The original shipping charges will not be refunded. Please allow up to 10 business days for the funds to reach your account.

All items shall be returned to:

Tetomo Aps
Sturlasgade 14A, 2nd. floor
2300 Copenhagen S
Denmark